Refund Policy

This Refund Policy applies to fees for 280EA representation services provided by Lenore, Inc. (“280EA,” “we,” “us”). For help with an order or invoice, use the contact page.

• Professional §280E/§471(c) representation services, delivered as a services engagement rather than a physical or shipped product.
• Services performed remotely and digitally, beginning after the engagement is accepted.
• Free sample resources carry no charge and are not subject to this policy.

Because representation fees are earned as work is performed, purchases are generally non-refundable once the engagement has been accepted, representation work has begun, or the services have been delivered.

• Duplicate charge for the same engagement.
• Unauthorized purchase claim, subject to review and payment-processor rules.
• Verified billing error or materially incorrect charge amount.
• Provider-side inability to begin the engaged services within the stated scope for reasons not caused by Client delay or third-party/regulatory restrictions.
• Refund decisions are case-by-case and may require documentation, timestamps, or payment evidence.

• Change of mind after the engagement has been accepted.
• Representation or preparation work already performed.
• Client delay in providing documents, authorizations, approvals, or required responses.
• Dissatisfaction with an IRS or regulatory outcome — representation does not guarantee any result, and outcomes depend on facts and authorities outside our control.
• Third-party platform limitations, outages, or policy changes outside our control.

Where services are provided on an ongoing or retainer basis, either party may cancel effective at the end of the then-current billing period. No prorated refunds are provided for partial periods. Cancellation requests must be submitted through the contact page.

1. 1Submit your request through the contact page.
2. 2Include your name, the email used for the purchase, the engagement or invoice date, and a clear description of the issue.
3. 3If available, include the invoice, receipt, transaction ID, and any relevant engagement identifiers.

Initiating a chargeback or payment dispute may result in suspension of services, pausing of in-progress work, or withholding of undelivered items while the matter is reviewed.

Where a signed engagement agreement addresses fees or refunds more specifically, that agreement controls. We may update this policy from time to time; the last-updated date reflects the most recent revision.